Location:

METROHEALTH MEDICAL CENTER

Biweekly Hours:

80.00

Shift:

8a - 5p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Provides comprehensive operational and technical Information Technology support to all Information Services users within The MetroHealth System. Answers questions or resolves mobility problems for customers in person, via telephone, or from remote locations to include use of remote access/assistance applications. Provides new Information Technology equipment and services, relocates equipment, performs preventive maintenance, and maintains asset inventory on a routine basis. Enters, tracks, and updates all assignments using the assigned Information Services project, problem, and asset management reporting systems. Information Services mobility equipment consists of, but is not limited to: Pagers, iPhones, Cellular Phones, iPads, Vocera Badges, Iron Keys, personal communication devices, etc. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications:

Required:

Possesses one of the following education/experience qualifications:

• Associate's Degree in Computer Science or related field and two years related work experience.
• An industry recognized information technology, telecommunications, or electronics certification and two years of related work experience.
• Four years relevant work experience may be considered in lieu of degree/certification requirement.

Working knowledge of Windows Operating Systems. Working knowledge of computer/data network and telecommunications technologies. Working knowledge of various Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Access, Outlook). Working knowledge of computer/mobile equipment (computers, laptops, cellular phones, pagers, tablets, iron keys, etc.). Demonstrates initiative, with an ability to work independently and as a member of a team. Excellent oral and written communication skills, and superior customer service skills. Detail oriented and excellent analytical/organizational skills. Working knowledge of project management principles. Reliable transportation and willingness to travel to various MetroHealth sites/facilities.

Preferred:

Experience with pagers, cellular and portable devices. Experience with Mobile Device Management Systems. Experience with purchase and billing processes, and vendor relations. Experience in large enterprise environments that include multiple site locations. Knowledge of enterprise wireless networks. Knowledge of SCCM Intune, MaaS360, AMCOM, Vocera, EPIC, Office 365, and GIVA. Knowledge of security & compliance policies and procedures. Completed Microsoft Certification or coursework.

Physical Demands:

Ability to lift a minimum of 50 pounds (equipment). May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.