A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Customer Support Engineer Gen Fab - Cincinnati / Dayton, OH Amada America, Inc. - 3.5 Dayton, OH Job Details $30 an hour 23 hours ago Qualifications Machine shop presses Field service equipment repair Press brake machine Mechanical blueprint interpretation Post-sales product instruction Press operation Computer operation Digital multimeters Spanish Electrical equipment repair On-site technical support Report writing Automation Pneumatic machine repair Computer literacy Electrical work Electronics Engineering In-person customer service Electrical schematic reading and interpretation English Mid-level Windows Industrial equipment installation Electronics voltage testing User training (technical support) Mechanical drawings Expense reports Post-sales client support Bachelor's degree Troubleshooting hydraulic systems Full Job Description
POSITION SUMMARY
To support customers with (but not limited to) Amada Punch Presses. This includes installation, service, operational training, networking, programming training, software training, application training, and punching automation training. The duties are not exclusive of performing the same functions for Press Brakes, Shears and other general fabricating machines, including automated material loading/unloading machines.
ESSENTIAL FUNCTIONS
Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks. Able to precisely follow layout drawings and blue prints used in the installation of equipment. Complete status (service) reports on a daily basis and expense reports on a weekly basis. The ability to communicate in the English language. Excellent customer relations and follow through. Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping. Operation, applications, software, and part programming capabilities, and customer training of such. Use of Amada applications software used in line control and part programming. Regular travel within assigned territories. Ability to lift up to 50 lbs.
NON-ESSENTIAL FUNCTIONS
The ability to communicate in the Spanish (Mexican) language.
REPORTING RELATIONSHIP
Reports to Regional Service Manager
SUBORDINATE STAFF
None
KNOWLEDGE
A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. PAY $30 per hour
SKILLS:
Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems. Ability to use hand tools, Volt/Ohm meter and Oscilloscope. Working knowledge of computers and Windows OS. Ability to read and interpret mechanical and electrical drawings. Being accountable and responsible to service and support a customer through all aspects of the customer's ownership of the machine.
TRAVEL:
Routine travel within assigned territories with occasional overnight stays.
WORKING CONDITIONS
LIFTING:
Average Weight:
50 lb.
Frequency:
Daily Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
