Help Desk Technician Ossify Technologies Dayton, OH Job Details Full-time $20 - $22 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Retirement plan Qualifications Live chat Knowledge management Windows High school diploma or GED CompTIA A+ Full Job Description Our Help Desk Technicians are the first line of support for the people who rely on our software every day. You'll join a structured, well-supported IT team where clear processes, accurate documentation and professional communication matter. You'll also work alongside our developers and engineers, which gives you real exposure to how modern software is built and maintained. Core Responsibilities Respond to support requests by phone, email, chat and ticketing system Troubleshoot software, hardware, login and connectivity issues Reset passwords, manage user accounts and handle access requests Install, configure and update applications and peripherals Document every issue and resolution accurately in the help desk system Escalate complex problems to Tier 2 and engineering with clear notes Contribute to knowledge base articles that help users solve common problems

Qualifications and Employment Details Compensation:

$20 to $22 per hour

Schedule:

Full-time, Monday through Friday, 8:00am to 4:30pm

Location:

On-site in

Dayton, OH Benefits:

Medical, dental and vision insurance, a 401(k) with company match, paid time off, paid holidays and a professional certification allowance

Required:

A high school diploma or equivalent, strong communication skills and a solid working knowledge of Windows and Microsoft 365

Preferred:

Help desk, IT or technical customer service experience, CompTIA A+, or IT coursework (all welcome but not required)

Training:

A structured onboarding program with mentoring from senior technicians If you're looking for a stable entry point into IT with a team that invests in your development, we encourage you to apply. We are an equal opportunity employer. All qualified applicants receive consideration without regard to any characteristic protected by law.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person