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Help Desk/Desktop Support Analyst

Job

Robert Half

Dayton, OH (In Person)

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.
Responsibilities:
  • Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.
  • Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.
  • Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.
  • Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.
  • Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.
  • Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.
  • Contribute to technical initiatives and other assigned IT support projects as business needs require.

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