Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process.

Responsibilities:

• Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users.
• Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary.
• Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization.
• Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns.
• Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration.
• Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency.
• Contribute to technical initiatives and other assigned IT support projects as business needs require.