IT Helpdesk Support & Operations Technician

Description:

Join Our Innovative Team at Mile Two! Are you into solving tough problems and building cool tech? Do you thrive in a team where your ideas are heard and your creativity is encouraged? If you're nodding along, Mile Two might be the place for you. We're all about creating advanced solutions that really make a difference for our government partners. Our team uses the latest technologies to make a tangible impact, creating seamless integrations between human expertise and machine capabilities to tackle complex challenges. When you join us, you'll work on meaningful projects that challenge you and help you grow. We offer a supportive and inclusive environment, competitive benefits, and plenty of opportunities to advance your career. If you're ready to level up your career and be part of something special, check out our current openings and apply today. Our Core Values They guide everything we do.

Supported Autonomy :

We trust you to take initiative and make decisions, but we've always got your back.

Humble Expertise :

We respect everyone's knowledge and skills, creating an environment where we can all learn and get better together. Success is a

Team Effort :

We believe that we can only achieve great things when we work as a team.

Tangible Results :

We're motivated by the desire to create real, measurable impacts through our work. - Role Overview Join a high-speed IT team of three supporting critical operations near WPAFB. This is an entry-level position designed for a motivated individual ready to launch their career in IT. We provide comprehensive On-the-Job Training (OJT) for all aspects of the role. You will be responsible for ensuring our local infrastructure remains mission-ready through hands-on hardware support, device management, and routine systems maintenance. What We Offer We are committed to your professional growth. While you bring the drive and the aptitude, we will train you on our specific systems, management tools, and best practices. As part of a small, 3-person team, you will gain high-level exposure to the entire IT lifecycle in a defense-contracting environment.

Duties & Responsibilities On-Site Technical Support:

Provide immediate troubleshooting for Windows and macOS workstations, iPads, and peripherals.

Lifecycle & Inventory:

Assist with managing hardware inventory and the "refresh" process (prepping, imaging, and deploying laptops for employees).

MDM & Updates:

Assist in managing devices via MDM (Mobile Device Management) and performing routine monthly tasks, such as ensuring all systems are fully patched and updated.

AV & Connectivity:

Maintain conference room Audio/Visual setups and perform basic Wi-Fi troubleshooting.

Immediate Response:

Act as the primary point of contact for "on-call" technical emergencies that arise during the business day.

Requirements:

REQUIRED

Eligible for a Top Secret U.S. Security Clearance High School Diploma Able to work in-person M-F, 8am - 5pm (with 1 hour break) Able to work late or weekend hours as needed, with proper planning A solid foundational understanding of how computers and Wi-Fi work Able to lift up to 50 lbs and safely climb ladders for AV/cabling tasks

Mandatory Certification Timeline :

Obtain CompTIA A+ within 90 days of hire Obtain CompTIA Security+ within 6 months of hire DESIRED Familiarity with Linux environments Hardware repair experience Associate's or Bachelor's degree in a technical field Existing IT certifications (A+, Sec+, Network+, etc.) Defense Work This role supports U.S. Department of War customers. Employees may be assigned to different projects over time, including projects involving defense operations. Our Approach to AI in Hiring At Mile Two, applications are reviewed by real people—not filtered out by bots. Authenticity matters more than keyword tricks. We know you're probably using AI tools to help draft or polish your resumes, and that's fine! We're using AI to write this blurb about AI! But we expect you to make it your own. Resumes that feel copy-pasted I —repetitive, oddly phrased, "too perfect" matches to our job description— may hurt your chances. Adding personal touches and real examples of your work will make your application stronger. We look forward to meeting the real you! A Note About Our Application Process Please answer our screener questions honestly and thoroughly (rather than writing "see resume"). These are reviewed by real people—not bots—and play an important role in our selection process. Thoughtful responses will strengthen your application.