IT Support Specialist Universal 1 Credit Union - 3.0 Dayton, OH Job Details Full-time $44,274 - $66,411 a year 4 hours ago Benefits Health insurance Paid time off Qualifications Endpoint Security Mobile device support IT operations Regulatory compliance Mid-level User training (technical support) Internal employee customer service Computer management Customer support ticket management Mobile device management Customer issue escalation Security compliance measures implementation Ticketing system technical support Security policy compliance management Full Job Description Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community, and financial well-being. Our way of life is centered on being Trustworthy, Friendly, and Reliable. U1

Purpose:

Working together on your journey to financial empowerment. U1

Mission:

Where U Come 1st! U1

Vision:

Beyond What You Expect This role is the frontline tier of the two-level MemberEmployee Experience support structure, serving as the primary point of contact for day-to-day IT support requests from employees. The IT Support Specialist provides responsive, courteous Tier 1 support, handles routine technical tasks, and manages the flow of support tickets. This ensures technology issues are resolved quickly and professionally, maintaining productivity and satisfaction for employees. The position reports to the MIS Manager and works closely with the Senior IT Support Specialist for technical guidance and escalation. The IT Support Specialist is Primary for the MemberEmployee Experience value stream, as this role's frontline support is crucial to daily user satisfaction and productivity. By resolving issues and ensuring a smooth technology experience, the IT Support Specialist delivers the day-to-day execution of your commitment to outstanding service. The role has Secondary alignment with SecureReliable Operations, since responsive support and diligent device management help maintain operational stability and security on a daily basis. This specialist also supports Business Process EnablementAutomation by assisting users with new tools and processes and provides support to Technology StrategyInnovation by sharing frontline user feedback that can inform strategic decisions. Finally, they support Regulatory ComplianceRisk Management through proper account maintenance, device security enforcement, and adherence to IT policies and procedures.