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PERRY proTECH

Level 1 Helpdesk Technician

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Dayton, OH (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,076 / year median in Ohio

-7% projected decline

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Job Description

Level 1 Helpdesk Technician PERRY pro

TECH - 3.2

Dayton, OH Job Details 1 day ago Benefits Employee stock ownership plan Qualifications Customer support Technical Proficiency Full Job Description Become an Employee-Owner at PERRY proTECH! As a Level 1 Helpdesk Technician, this person will serve as the first point of contact for clients seeking technical assistance over the phone, via email. or ticketing system. About the

Role:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Provide client support and troubleshooting on technical issues at a level consistent with performance expectations Respond to requests for technical assistance via phone, email, or the ticketing system. Analyze client needs, recognize business opportunities, and influence sales volume growth. Perform remote troubleshooting though diagnostic techniques and pertinent questions Prioritize first call resolution to maximize client satisfaction and minimize escalation needs. Log all internal and external client interactions, noting troubleshooting, resolution, or escalation. Follow up with customers and users to complete the resolution and ensure customer satisfaction. Provide training to customers on products installed.

Requirements & Qualifications:

Excellent customer service skills Excellent time management abilities Strong technical and analytical abilities Detail-oriented & organized Excellent problem-solving skills and a solutions-oriented mindset Ability to handle difficult or emotional customer situations Self-motivated, flexible, and takes initiative Excellent verbal and written communication skills Associate degree or equivalent experience in a relevant technical field Field Engineer FE Grade 2 MCSE or equivalent experience is a plus Previous experience in a help desk or customer service support position Why Join our Team of Employee Owners? We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!