A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Central Ohio (On-Site) Do you thrive on solving tough IT challenges and being the go-to expert when others are stuck? Do you enjoy working with a team that values collaboration, growth, and a little bit of fun along the way? If so, you might be the next Desktop Technician to join EasyIT —one of Central Ohio's fastest-growing technology companies. Why EasyIT? At EasyIT, we've been helping businesses simplify and strengthen their IT for nearly 30 years. Our clients see us as trusted partners, not just providers—and we're proud of the reputation we've built. To keep up with demand, we're expanding our Desktop Technician team, and we're looking for someone who's as passionate about technology as they are about teamwork. We don't just hire for skills—we invest in your career. With a clear professional development roadmap , we'll give you the tools and training to take your expertise to the next level. What You'll Do Respond to client support requests and tickets Handle desktop support issues for clients Provide basic technical support at the network level: LAN and WAN Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc. Track and update your work progress on client issues within our ticketing system Collaborate with a talented IT team to resolve escalated issues and deliver exceptional client support What We're Looking For We value broad, adaptable technical expertise over narrow specialization. You should be curious, a fast learner, and thrive in varied environments. Most importantly, you should be a team player who enjoys working closely with colleagues and clients alike.
Preferred skills and experience:
Excellent Customer Service skills Ability to follow the direction from the Client Services manager and work with Dispatcher to handle service requests. Desktop OS troubleshooting Desktop builds Virus eradication Basic networking concepts
Compensation & Perks Salary:
$40,000 - $55,000/year + bonus opportunities
Schedule:
Monday-Friday, standard 8-hour shifts with occasional on-call rotation (bonused)
Benefits:
401(k) with matching Health, dental, vision, and life insurance Paid time off + parental leave Tuition reimbursement & professional development support Employee assistance & referral programs About EasyIT We're more than an IT provider—we're a team of 50+ professionals passionate about technology and people. Recognized as one of Central Ohio's Fast 50 growing companies , we've built our success by creating a workplace where employees grow, thrive, and genuinely enjoy what they do.
Job Type:
Full-time Pay:
$40,000.00 - $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Ability to
Relocate:
Dublin, OH 43017: Relocate before starting work (Required)
