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Lifewise Academy

IT Solutions Specialist

Career Insights for IT Specialist / Engineer

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What they do

An IT Specialist or Engineer provides information technology support for a business or organization. Coordinates installation, maintenance and upgrades of computer software and hardware. Maintains computer networks, monitors network security and provides database management. Manages communication with system users and vendors.

$87,881 / year median in Ohio

+1% projected growth

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Job Description

About YouYou love Jesus. You love people. You love building systems that actually work. You are both technical and operational, with a strong ability to connect business needs to system execution. You enjoy working behind the scenes to ensure that what is designed strategically actually functions

effectively in real life. You are naturally curious about how systems interact, how data flows and where processes break down. You don't just build solutions—you refine and improve them over time. You are energized by solving problems, simplifying complexity and creating scalable processes that others can rely on. You are a strong communicator who can work across teams, translating strategy into clear system requirements and ensuring alignment between technical execution and organizational goals. At the end of the day, you are detail-oriented, proactive, collaborative and mission driven. Most importantly, you know this isn't just your career. It's a chance to do something meaningful. A chance to serve others. And a chance to make a life-changing impact on students with the Gospel. Key Responsibilities

Marketing Journey Implementation Build and maintain marketing journeys within CRM and marketing automation platforms

Translate journey maps and lifecycle strategies into workflows, automations and triggers

Ensure segmentation, timing and communication logic are implemented correctly

Partner closely with Marketing team to bring customer journeys to life through systems

Build and maintain dashboards and reports related to journey analytics and metrics

Ensure systems remain aligned with evolving initiatives and strategies Salesforce & CRM Optimization Own and improve the structure, usability and scalability of marketing-related Salesforce components

Build and maintain flows, automations, campaigns and supporting data models

Continuously enhance system usability for Growth, Marketing and Development teams

Ensure Salesforce supports segmentation, tracking and campaign execution effectively

Monitor system performance and identify opportunities for optimization

Refine automations and workflows based on performance insights and organizational needs

Support implementation of A/B testing and campaign iteration within systems Cross-System Integration Manage integrations between Salesforce and external marketing tools (email, SMS, web platforms, etc.)

Collaborate with IT team members to maintain a stable and scalable system ecosystem

Design, build and maintain how data flows between Salesforce and integrated marketing platforms

Ensure data is accurate, consistent and reliably synchronized across systems

Translate business and marketing requirements into scalable system architecture

Identify and resolve breakdowns in data flow, automation logic, integrations, data inconsistencies or system performance

Develop a strong understanding of Growth, Health, Development, Marketing and web workflows Documentation & Governance Document system architecture, automations and data flows

Maintain clear standards and best practices for CRM usage and automation development

Support IT governance policies related to system changes and process managementEnsure sustainability and clarity for ongoing system maintenance Qualifications A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith

Experience working with CRM systems, preferably Salesforce Strong understanding of system integrations, data flow and automation

Experience supporting or working within marketing, growth or campaign execution environments Working knowledge of marketing funnels, customer journeys and lifecycle marketing concepts

Experience building or managing marketing automations such as email, SMS or multi-step campaigns Ability to translate business and marketing requirements into technical solutions Excellent problem-solving and troubleshooting skills Ability to work with and effectively communicate with both technical and non-technical stakeholders Strong organizational skills with attention to detail, follow-through and execution Experience building automations such as Salesforce Flows or similar tools (preferred)

Familiarity with segmentation strategies, audience targeting and campaign logic (preferred)

Understanding of marketing performance concepts such as conversion rates, attribution and A/B testing (preferred)

Basic understanding of APIs, SQL or web technologies (preferred)

Bachelor's degree in information technology, computer science, business, marketing or related field (preferred)

Willing to travel to Hilliard, OH once a week for in person work Salary and Benefits From $70,000 per year

Medical, dental, and vision coverage for qualified employees

Retirement plan, including employer match

Unlimited PTO for qualified employees LifeWise Academy's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" section of employment discrimination laws for religious organizations and permits them to give employment preference to members of their own religion. LifeWise Academy is in that category.

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance