Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Lorain, Ohio. In this role, you will provide essential technical support to ensure the smooth operation of our IT systems across multiple locations. This is a long-term contract position within the non-profit sector, offering the opportunity to contribute to meaningful organizational goals while honing your technical expertise.

Responsibilities:

• Deliver timely and effective technical support to end users, addressing hardware, software, and network-related issues.
• Manage and resolve service desk tickets, ensuring efficient problem-solving and user satisfaction.
• Administer and maintain Active Directory, including user account setups and permissions.
• Perform routine troubleshooting for Microsoft Windows systems and other IT infrastructure.
• Collaborate with internal teams and external vendors to diagnose and resolve technical challenges.
• Monitor and manage IT assets and inventory to maintain accurate records.
• Implement and support system upgrades and installations to enhance technology performance.
• Ensure system security by adhering to established protocols and performing necessary updates.
• Create and standardize IT processes and documentation to improve operational efficiency.
• Provide training and guidance to users on best practices and system usage.