Manage Services IT Engineer

Job Overview Take the Next Step Beyond Help Desk. Griffin Technology Group is seeking a skilled Network Operations Center (NOC) Engineer to serve as a key technical resource within our support organization. This role is ideal for someone who enjoys advanced troubleshooting, solving complex technical issues, mentoring technicians, and helping businesses succeed through technology. As a NOC Engineer, you'll work alongside our support team, engineering team, and client partners to resolve issues, improve processes, and maintain secure, reliable technology environments.

Important:

This position is on-site only at our Mentor, Ohio office. Candidates must be located in Northeast Ohio. Remote applicants will not be considered. What You'll Do Microsoft 365 Support Troubleshoot advanced mail flow issues Resolve Conditional Access and authentication issues Support Teams Voice and SharePoint permissions Resolve licensing conflicts and service plan issues Assist with hybrid identity troubleshooting Networking Support Troubleshoot wireless access point issues Configure VLAN assignments and switch ports Diagnose intermittent network connectivity problems Support firewall and VPN troubleshooting Replace and configure network devices Security & Backup Investigate backup failures Perform restore testing and validation Respond to endpoint security alerts Support cybersecurity remediation efforts Assist with threat investigations Technical Support Serve as an escalation resource for NOC Technicians Resolve advanced Tier 2 support issues Perform root cause analysis Improve documentation and operational processes Support infrastructure projects and client onboarding activities What We're Looking For 3+ years of IT support experience MSP experience preferred Strong Microsoft 365 knowledge Active Directory and Azure AD experience Networking knowledge including DNS, DHCP, VLANs, VPNs, and wireless technologies Strong troubleshooting and communication skills Experience with ConnectWise, SonicWall, VMware, Microsoft Azure, or similar technologies is a plus Benefits Competitive salary Health insurance Paid holidays Paid time off Simple IRA with company match Training and certification support Professional development opportunities Career advancement into engineering or management career paths Why Griffin Technology Group? We are building a team focused on excellence, accountability, innovation, partnership, and transparency. If you enjoy solving technical problems, helping others grow, and making a meaningful impact on clients and teammates alike, we'd love to talk with you.

Respect and Expect:

Clarity. Consistency. Accountability. Griffin Technology Group is an Equal Opportunity Employer.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person