IT Help Desk ASW Global, LLC Mogadore, OH Job Details Part-time From $13 an hour 2 hours ago Qualifications Computer operation Customer service High school diploma or GED Computer hardware Customer support Full Job Description Are you looking for a great company to utilize your newly acquired IT skills? We are looking for someone to join our IT team as a Help Desk and Infrastructure Support person.

OVERALL CONTRIBUTION

The IT Help Desk contributes to the success of ASW's mission, vision and values by providing technical assistance and support related to computer systems, hardware and software. Responds to queries, runs diagnostic programs, isolates the problem, and determines and implements solutions.

ESSENTIAL JOB DUTIES AND FUNCTIONS

The duties and percentages listed below are intended to depict tasks performed by this classification:

HELP DESK AND INFRASTRUCTURE SUPPORT DUTIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Train computer users
• Maintain daily performance of computer systems
• Procure, install, image, and repair computer hardware, printers, software, or mobile devices
• Decommission or dispose of hardware
• Run diagnostic programs to resolve problems
• Perform basic troubleshooting on network or system problems

QUALIFICATIONS

(Must have all of the following):

Education:

Associates degree or working towards a computer science degree. Or the candidate must have a high school equivalent with 3-5 years of work experience. One-year classroom or business application of education. Proven experience as a help desk technician or other customer support role. Ability to diagnose and resolve basic technical issues.

PHYSICAL REQUIREMENTS

(with or without reasonable accommodation)

Frequency:

75-100%

Visual Abilities :

Read/create documents and use a computer monitor.

Hearing:

Hear well enough to communicate with co-workers/customers and answer and direct all incoming calls.

Dexterity, Grasping, Feeling :

Write, type, and use the telephone, copier, and computer keyboard.

Talking :

Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.

Frequency:

50-74-%

Mobility :

Open files, operate machines and move between departments.

Frequency:

25-49%

Lifting, Pulling, Pushing:

Occasionally lift up to 30 pounds. A successful incumbent will be Competent[1] as follows:

KNOWLEDGE OF

Help Desk Procedures

• Computer systems, copiers, mobile devices and other tech products Federal and State Guidelines for Internet Use/Abuse Current IT trends Company safety regulations and procedures Internal communication systems Office practices and procedures Facility emergency procedures MS Windows (11) Adobe Suite MS Office (Word, Excel, Outlook)
• Anti-virus software and measures
• Routers/networks Basic Artificial Intelligence interactions

SKILLS, ACTIONS AND ABILITIES TO

Technical communications to non-technical personnel Develop and maintain effective working relationships with managers and co-workers Communicate effectively in oral and written form

• Follow oral and written instructions
• Simultaneously perform all job tasks in a fast-paced environment
• Perform basic mathematical calculations
• Define problems, collect data, establish facts, and draw valid conclusions
• Apply common sense to issues
• Maintain current computer inventory/deployment system
• Denotes knowledge, skills, actions and abilities that must be possessed prior to entering the position.

[1] This position requires a competent level of job performance and behavior in Personal Accountability, Business Savvy, Masterful Thinking, Action Orientation, Client Focus, and Associate Focus, as indicated by the Knowledge, Skills, Actions, and Abilities described in this document. ASW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type:

Part-time Pay:

From $13.00 per hour People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person