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Help Desk/Desktop Support Analyst
Job
Robert Half
North Canton, OH (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources.
Responsibilities:
- Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users.
- Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained.
- Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment.
- Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings.
- Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations.
- Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources.
- Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption.
- Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution.