Job Summary:

Job Description:

Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.
Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.
Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.
Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.
Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner.
NIT01

Pay:

Up to $19.00 per hour

Work Location:

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