Support Technician

IT Support Technician CMIT Solutions of Cleveland SW and Akron Strongsville, Ohio • Full-Time • In-Office Reports to: Technical Operations Manager Join a Growing MSP Team CMIT Solutions is seeking a client-focused and motivated IT Support Technician to join our growing team in Strongsville. This role is ideal for someone early in their IT career who enjoys solving technical issues, supporting end users, and gaining hands-on experience across a variety of client environments. As part of our service team, you'll provide day-to-day support to small and mid-sized businesses, helping maintain reliable, secure, and efficient IT environments. You'll work closely with senior technicians, contribute to a high level of client satisfaction, and continue developing your technical skills in a Managed Services Provider (MSP) setting. What You'll Do Client Support and Issue Resolution Respond to and resolve IT support requests across multiple client environments Troubleshoot hardware, software, and basic network issues Deliver timely resolutions while maintaining clear, professional communication User and System Support Support Windows and Mac workstations Assist with Microsoft 365 administration (user setup, password resets, email troubleshooting) Set up and configure user accounts, devices, and access permissions Service Coordination and Documentation Accurately document issues, resolutions, and processes in the ticketing system Escalate more complex issues to senior technicians as needed On-Site Client Support Travel to local client sites throughout the Cleveland/Akron area for hands-on support, installations, and troubleshooting What You Bring Experience 1-2 years of IT support or help desk experience Technical Skills Basic understanding of Windows operating systems (Mac experience a plus) Familiarity with Microsoft 365 Foundational networking knowledge (Wi-Fi, DNS, DHCP) Professional Skills Strong troubleshooting and problem-solving ability Clear communication skills with both technical and non-technical users Ability to manage multiple client requests and shifting priorities while staying calm and responsive Customer-focused mindset with a strong attention to detail Mobility Requirements Valid driver's license required Reliable personal vehicle and active auto insurance required Ability to travel to local client sites; mileage reimbursement provided Physical Requirements Ability to lift up to 50 pounds, including workstations and related equipment What Success Looks Like You resolve common IT issues efficiently with minimal escalation Clients feel supported and confident in your responsiveness and communication You stay organized and manage multiple requests effectively in a fast-paced environment You continuously build your technical skills and contribute to team success What We Offer Full-time position based out of the Strongsville office Exposure to a wide range of technologies and client environments Opportunity to grow technical skills in a collaborative MSP setting Competitive health insurance options Paid time off and professional development opportunities Mileage reimbursement for client travel Opportunity to learn from experienced technicians and advance within a growing organization

Salary :

$21-23/hour based on experience

Top of Form Pay:

$21.00 - $23.00 per hour

Benefits:

Health insurance Paid time off Professional development assistance

Work Location:

In person