Job Description
IT Support Technician Toledo Point of Sale & Networking Toledo, OH Job Details Full-time $16 - $24 an hour 22 hours ago Benefits Health insurance Paid time off 401(k) matching Flexible schedule Retirement plan Qualifications Driver's License Remote access software WAN Empathy Hand tools Full Job Description We are seeking a versatile, driven Support Technician to join our team. In this role, you won't just sit behind a desk closing tickets—you will be the face of TPOSN's technical excellence. You will split your time between remote desktop troubleshooting, configuring hardware in the shop, and heading out into the field for onsite deployments, infrastructure wiring, and staff training. If you love variety, enjoy solving puzzles under pressure, and take pride in helping a local restaurant or grocer stay up and running, you'll fit right in.
Key Responsibilities:
Hardware & Systems Deployment Onsite Installation:
Mount, wire, and configure physical tech stacks at customer locations, including POS terminals, receipt printers, cash drawers, KDS (Kitchen Display Systems), and network deployments. Specialized Equipment Configuration:
Build, calibrate, and service specialized retail and grocery equipment, including digital retail scales and integrated auto-wrappers. Physical Security & Comm Systems:
Assist with the physical mounting, aiming, and backend configuration of IP security camera systems and commercial VoIP phone setups. IT Infrastructure & Networking Network Deployment:
Run low-voltage cabling, crimp connections, mount access points, and set up local network hardware (routers, switches, controllers) to ensure rock-solid network stability for critical payment environments. Infrastructure Management:
Troubleshoot LAN/WAN connectivity issues, configure VLANs for secure payment processing isolation, and optimize Wi-Fi coverage for mobile devices and guest networks. Technical Support & Troubleshooting Help Desk Operations:
Diagnose and resolve incoming support tickets via phone, remote desktop tools, or onsite visits, focusing on minimized downtime for businesses. Software Troubleshooting:
Support proprietary POS databases, payment gateways, age-verification software integrations, and tobacco rebate tracking modules, ect. Customer Consultation & Training Staff Training:
Lead onsite training sessions for client management and frontline employees, teaching them how to confidently navigate their new software, run reports, and manage daily operations. Empathetic Service:
Act as a calm, helpful expert for stressed business operators experiencing tech disruptions during peak hours. Qualifications & Skills Technical Foundations:
1-3 years of experience in IT support, help desk, low-voltage networking, or field service tech roles (experience specifically with Point of Sale systems is a massive plus). Networking Savvy:
Solid understanding of TCP/IP, DNS, DHCP, switches, routers, and basic wireless network design. Handy & Resourceful:
Comfortable using hand tools, running network cable, working on ladders, and handling mechanical components (like thermal printers or scale assemblies). The "Operator Mindset": Strong communication skills and the ability to explain complex technical fixes in plain language to kitchen managers, store clerks, or business owners. Mobility:
Must possess a valid driver's license and a reliable vehicle for regional travel to client sites. Ability to lift up to 50 lbs+ of hardware occasionally. Adaptable Schedule:
Flexibility to participate in an on-call rotation for emergency evening or weekend support, as our clients operate outside of standard 9-to-5 hours. Pay:
$16.00 - $24.00 per hour Benefits:
401(k) matching Flexible schedule Health insurance Paid time off Retirement plan Ability to Commute:
Toledo, OH 43606 (Required) Willingness to travel: 25% (Preferred) Work Location:
In person
