We are looking for a Help Desk/Desktop Support Analyst for short-term, interim support for 1-2 weeks in Twinsburg, Ohio. This onsite role supports day-to-day technology needs for end users, with a strong focus on desktop support, issue resolution, and maintaining reliable operations in a manufacturing setting. The ideal candidate brings practical troubleshooting experience, communicates clearly with both local staff and broader IT teams, and is comfortable responding quickly when technical issues affect production.

Responsibilities:

• Deliver onsite assistance for desktop systems and end-user technology, resolving technical problems efficiently to minimize downtime.
• Diagnose and address issues involving PCs, peripheral hardware, cabling, workstation connectivity, switches, and network ports.
• Act as the primary point of coordination between local employees and remote or global IT teams to ensure timely support and follow-through.
• Provide technical support for systems and equipment used in manufacturing and production environments.
• Route more complex application, infrastructure, or network incidents to the appropriate support teams while maintaining ownership of issue tracking.
• Share timely status updates with stakeholders when technology problems have an impact on production activities.
• Manage and respond to service desk tickets, ensuring requests are documented, prioritized, and completed appropriately.