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MS
Manifest Solutions Corp
IT Help Desk Support Technician
Career Insights for Help Desk Technician / Analyst
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Based on Ohio data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,076 / year median in Ohio
-7% projected decline
Job Description
IT Help Desk Support Technician Manifest Solutions Corp Upper Arlington, OH Job Details Full-time | Contract $22 - $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Network hardware support Windows Firewall configuration Productivity software support Computer hardware Computer management Desktop applications Productivity software Desktop administration Full Job Description Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH. Skills/Responsibilities Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Troubleshoot hardware/software incidents reported in to the Service Desk PC and laptop deployment Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications. Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned. Willing to grow into more responsibilities in the role as experience is gained 9:00-5:00 shift Client onsite service when required On call 1 week, off 3 weeks Requirements 1-2 years IT/admin experience Office 365 management experience Intermediate Windows OS experience (Mac/Linux is a plus) Switching, WLAN and firewall experience Customer Service experience Applicants only, no third parties or agencies please. 6-month probationary period to hire