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DN
Delaware Nation Industries
AFRL Help Desk Specialist I - 505751
Entry-Level JobVerifiedNo experience needed
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Based on Ohio data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,076 / year median in Ohio
-7% projected decline
Job Description
AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission. Provides end-user support of Windows desktops, laptops, and tablets. Supports standard user applications. Learn to install and configure Windows OS images, applications, and system tools. Troubleshoots general IT system issues. Deploys IT components to user locations. General Windows desktop operating system support and troubleshooting. Strong problem-solving skills.
Support ticketing/queue system use (Remedy, ServiceNow, etc.) Requirements 0-2+ years of relevant experience. Active Secret clearance (or higher). Active Security+ (or 8570 equivalent).