A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
F135 Hardware Customer Support Engineer - F35 Lightning Sustainment Center (LSC) (Onsite)
Pratt & Whitney
•
Wright-Patterson AFB, Ohio
•
PERMANENT
Updated 08/2026
Job Description
Job Summary
Date Posted:
2026-07-28
Country:
United States of America
Location:
US-OH-WRIGHT PATTERSON-WPAFB-CUST
~ 4375 Chidlaw Rd ~
WRIGHT PATTERSON
AFB, Dr 20 (External Site)
Position Role Type:
Onsite
U.S. Citizen, U.S.
Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
Job Summary:
This role will be in Dayton, Ohio with work performed onsite at the F35 Lightning Sustainment Center (LSC) at Wright Patterson Air Force Base
The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.
What You Will Do:
Responses to Technical Field Questions (Action Requests).
Support Engineering/Quality Investigations (Deficiency Reports).
Technical Maintenance Manual Data Creation/Updates/Interpretation.
Author technical presentations Field Information Notices as required.
Maintenance Awareness Briefings.
Engineering Changes /Design Reviews for Sustainment Impacts.
Field Implementation / Retrofit Planning / Service Test Letters.
Support Technical Conferences as needed.
Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment.
Ability to travel up to 10 mostly to our F135 Field Sites.
Qualifications You Must Have:
A bachelor's degree in engineering or related technical field required with a minimum of 5+ years prior relevant experience, or an advanced degree in a related field and minimum of 3+ years' experience.
Experience to include:
working to achieve day-to-day objectives with significant impact on work area, contributing to the development of goals of discipline and planning efforts, managing moderately sized projects or processes with moderate impact on the achievement of discipline results, performing work with minimal oversight, coaching and reviewing and delegating work to lower-level professionals, providing measurable input for new products, processes, or standards in operational plans to implement business strategies (problems and issues faced are numerous and undefined, and require de-tailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple departments or specialties and solved through drawing from prior experience and analysis of issues), ability to communicate with both Military and PW leadership regarding matters of significant importance to the organization, working to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices and advanced to expert knowledge of work area typically obtained through advanced education combined with experience.
U.S. Citizenship required due to government contracts.
Qualifications We Prefer:
Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
Advanced degree in engineering/technical discipline, business, supply chain management, logistics, operations, or other related fields.
Strong technical knowledge of gas turbine operation and systems integration.
Extensive knowledge of Military Engine products - F135 engine hardware.
A deep knowledge of project management experience.
Learn More &
