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Stephenson Wholesale

IT Support Technician

Pay: Not specified

Posted: 5 weeks ago

Location: Durant, OK (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Oklahoma data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,142 / year median in Oklahoma

-10% projected decline

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Job Description

IT Support Technician FLSA Status:

Non-Exempt — Reports to: Director of Information Technology The IT Support Technician is a detail-oriented and knowledgeable team member responsible for maintaining and troubleshooting the company's computer systems and network infrastructure. This position ensures that all users have reliable access to necessary technological resources and helps resolve any technical issues that arise.

Essential Functions:

Support and maintain computer hardware, including desktops, laptops, and peripherals. Install, configure, and update software applications and operating systems. Monitor and manage network performance, ensuring stable and secure connectivity for all users. Troubleshoot and resolve issues related to both local area networks (LANs) and wide area networks (WANs). Maintain accurate records of repairs, upgrades, and support interactions. Collaborate with the Director of IT to implement new technologies and improve existing systems. Implement and enforce cybersecurity best practices to protect company data and systems.

Qualifications:

At least 2 years' experience in computer and network support, or a related IT role or Bachelor's degree in computer science or IT; alternatively Comp TIA A+ or Comp TIA Network + Familiarity with networking protocols (e.g., TCP/IP) and equipment (e.g., routers, switches).

Knowledge, Skills, and Abilities:

Ability to communicate effectively, both oral and written on a technical level as well as communicating technical concepts to non-technical users Ability to work effectively in a team environment Ability to read and interpret technical data Strong diagnostic and problem-solving skills to handle a diverse range of issues Good time-management skills. Skilled in excellent customer service and communication Excellent technical knowledge of network and PC hardware, including Microsoft platform Working knowledge of email systems, computer hardware, and peripherals Ability to lift up to 75 lbs. The job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.