Answer inbound phone calls and support tickets from farmers running FJDynamics equipment
Diagnose installation, calibration, and connectivity issues remotely (screen share, phone, video)
Walk customers through GPS setup, RTK correction, and machine calibration procedures
Document every issue, resolution, and recurring pattern in our support system
Contribute to our internal knowledge base — turn \"the same question we get every week\" into a video or SOP
Escalate complex tier-2 issues to senior technical staff with clean handoff notes
Own first-call resolution: target 55%+ by month 3, 70%+ by month 6 Peak-season expectations (be aware before you apply) American farming has hard seasons.

March through June (planting) and September through November (harvest) are our busiest windows. During these periods, you'll need to be available for occasional evening calls and Saturday support hours. A farmer who's stuck at 6:30pm on a Tuesday during planting season needs help now, not the next business day. We rotate this coverage fairly across the support team, but if you can't commit to being reachable during crunch time, this role isn't the right fit. What we're looking for

1+ years of customer-facing technical support, help desk, or agricultural equipment service experience
Genuinely enjoy talking to people, especially over the phone — this role is phone-heavy
Mechanical or technical aptitude — you can read a wiring diagram, follow a calibration procedure, and explain it clearly to someone who isn't technical
Basic computer literacy (screen-share tools, ticketing systems, video calls, spreadsheets)
Patience under pressure — farmers call when things are broken; your job is to fix the problem and calm the customer
Live in or willing to relocate to the Lone Wolf, OK area Nice to have
Prior experience with GPS, RTK, auto-steer, or precision-ag systems (FJDynamics, John Deere, Trimble, Ag Leader, Raven)
Farm background or hands-on time on row-crop equipment
Bilingual (English/Spanish) — a real advantage for our customer base Compensation and benefits
$42,000
$58,000 base salary ($20
$28 per hour) depending on experience
Performance bonuses during peak seasons (planting/harvest)
Paid time off
On-the-job training on the full FJDynamics product line
A real career path — this seat becomes a Senior Technical Support Engineer role within 12-18 months for the right person How to apply Send your resume and a short note to jesse@deepsandtech.

com.

Subject line:

\"Technical Support — [Your Name]\". We review applications daily and move quickly. Expect a phone screen within 48 hours if we see a fit. Deep Sand Technology is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay:

$20.00

$28.

00 per hour

Benefits:

Paid time off Professional development assistance Ability to

Commute:

Lone Wolf, OK 73655 (Preferred)

Work Location:

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