Find Jobs
Find Jobs Near You – Available Work in Your Location
IT Help Desk 1
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Oklahoma data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,350 / year median in Oklahoma
-17% projected decline
Job Description
Northwestern Electric Cooperative, Inc. is seeking a motivated, customer-focused individual to join our Information Technology Department. The IT Help Desk I is an entry-level position serving as the first point of contact for employees needing technical assistance. This position provides support for hardware, software, networking, and other IT and Operational Technology systems while assisting with equipment deployment, maintenance, inventory, patching, and technology projects High School diploma or equivalent; technical school training in Information Technology; basic understanding of networking concepts and protocols; strong problem-solving and communication skills. Benefit package includes Medical, Dental, Retirement, 401K, LTD, Paid Holidays The Cooperative has grown and branched out to serve in Woodward, Ellis, Harper, Beaver, Major, Woods and Dewey Counties. Today, NWEC has a workforce of 50 employees and provides electricity to over 11,900 meters and more than 5,000 miles of line. We provide energy needs to industrial, commercial, and residential members throughout northwest Oklahoma. NWEC purchases all of the power it sells to its members from Western Farmers Electric Cooperative (WFEC), a generation and transmission cooperative. NWEC, along with 18 other cooperatives in the state, owns Western Farmers.