IT Support Specialist

IT Support Specialist Ovation Workplace Services - 1.0 Beaverton, OR Job Details Full-time $18 - $21 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Desktop support Microsoft Outlook

SCCM GPO IT

asset management Laptop (troubleshooting support) Equipment troubleshooting Windows Customer relationship management (CRM) systems (technically supported) Microsoft Teams macOS IT Antivirus software Cloud storage services Technical Proficiency Project stakeholder communication Active Directory management Mobile devices Full Job Description

POSITION DESCRIPTION IT

Support Specialist Department:

Information Technology |

FLSA Classification:

Non-Exempt |

Employment Type:

Full-Time Overview We are seeking a proactive and customer-focused IT Support Specialist to join our onsite team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate and resolve issues efficiently. Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices. Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box). Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments. Utilize tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices. Assist with antivirus software management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use ServiceNow for ticket logging, tracking, and resolution (desirable). Essential Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge of Microsoft Windows environments within an enterprise domain setting. Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods. Proficiency in supporting Windows, Microsoft Office 365, and desktop/laptop hardware. Experience supporting Microsoft Office applications, especially Outlook and Teams. Familiarity with cloud-based storage solutions such as OneDrive and Box. Awareness of antivirus software management in enterprise environments. Understanding of asset management processes and procedures.

Overview:

The Account Coordinator is responsible for supporting day-to-day onsite IT operations by coordinating technician staffing, managing attendance, ensuring service continuity, and acting as a liaison between the delivery team and the customer. This role combines operational coordination, administrative oversight, and hands-on technical support when needed. Key Responsibilities Team Coordination & Attendance Management Manage daily attendance for a team of ~20 onsite IT technicians Track, review, and validate technician timekeeping and schedules Prepare and submit accurate weekly timesheets to the customer Ensure proper coverage across all shifts and service areas Resource Management & Backfill Coordination Coordinate immediate backfill resources for unplanned absences or call-offs Maintain a roster of available technicians for quick deployment Open and manage job requisitions for backfills due to resignations or staffing gaps Partner with recruiting teams to ensure timely onboarding of new resources Customer & Escalation Management Serve as a primary point of contact for onsite operational issues Address and resolve day-to-day escalations related to staffing, coverage, or service delivery Communicate proactively with customer stakeholders regarding staffing updates and service impacts Operational & Administrative Support Maintain accurate records of attendance, staffing changes, and coverage plans Ensure compliance with contractual staffing requirements and SLAs Support reporting and operational metrics as needed Technical Support & Coverage Provide hands-on IT support when required to cover resource gaps Troubleshoot basic to intermediate technical issues across end-user devices and systems Ensure minimal disruption to services during staffing shortages Asset & Logistics Coordination Manage onsite service vehicle used for equipment delivery and logistics Coordinate maintenance activities (e.g., oil changes, repairs, inspections) Support equipment transportation and deployment as needed Qualifications 2-3 years of experience in IT operations, service delivery, or coordination roles Experience managing or coordinating technical teams in an onsite environment Strong organizational and multitasking skills Ability to handle escalations and work in a fast-paced environment Basic to intermediate technical troubleshooting skills (desktop support, hardware, etc.) Strong communication and stakeholder management skills

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. May require bending, kneeling, or crouching to install or service equipment. Work is performed primarily in a standard office or data center environment with moderate noise levels. May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Walk -

Up Desk:

1 year (Required) Desktop support: 3 years (Required)

Work Location:

In person