IT Support Specialist

Job Listing ID:

4487990

Job Title:

IT Support Specialist Application Deadline:

Open Until Filled

Job Location:

Hillsboro

Date Posted:

05/07/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Details:

Job Description:

Embark with us on a journey of growth and transformation as we create exceptionally engineered technology and bring AI everywhere. As a valued team member, your adaptability and attention to detail will contribute to our drive for results and relentless pursuit of quality, ensuring we meet our customers' needs with precision. Join us and build on our legacy of innovation and collaboration as we deliver world-changing technology that improves the life of every person on the planet. Life at

Intel:

https://jobs.intel.com/en/life-at-intel The IT Support Specialist functions as a senior support engineer, team lead, and subjectmatter expert (SME) supporting Intel's Microsoft Teams, Teams Rooms (MTR), Audio/Visual, and Telephony services. This role provides Level 4 (L4) operational and escalation support while assisting with shiftbased leadership in a global 24x7 support environment.

In addition to handson technical support, the role supports daytoday shift execution, assists in coordinating incident response during highimpact events, and helps ensure service readiness and SLA adherence. This position serves as an escalation resource for complex issues, provides technical guidance to support specialists, and works closely with engineering, network, security, vendors, and carriers to maintain service stability and reliability. The role supports businesscritical meetings and enterprise collaboration services, with a focus on incident resolution, problem analysis, and proactive operational improvements, while escalating broader systemic risks and decisions through established leadership channels.

Functional Focus:

L4 Support - Team Lead; Collaboration AV, Microsoft Teams, Teams Rooms (MTR), and

Telephony Operations Core Duties and Responsibilities:

Microsoft Teams and Teams Rooms (MTR): The role provides Level 4 technical leadership and escalation support for Microsoft Teams and Teams Rooms (MTR), acting as the primary escalation point for complex issues impacting collaboration services and conference room availability. The Team Lead oversees meeting room readiness validation, ensures execution of health checks, and drives proactive maintenance activities to sustain reliability and performance of MTR environments. This role leads incident, problem, and request management for Teams and MTR services, including software and firmware patching, upgrades, and lifecycle management. The Team Lead drives trend analysis and root cause investigations for recurring and highimpact issues, and coordinates multiparty resolution efforts involving vendors, carriers, network teams, and internal engineering partners. The role is also accountable for controlled commissioning and decommissioning of MTR hardware in alignment with Intel lifecycle and asset policies.

Telephony Services :

The role provides senior operational oversight for VoIP and unified communications services, ensuring consistent and reliable voice capabilities across the enterprise. Responsibilities include leading monitoring activities, supporting complex telephony incidents, and providing escalation guidance for moves, adds, and changes (MAC) to voice platforms and endpoints. The role delivers advanced support for voicemail and Unified Messaging, dial plan and voice policy management, and hands-on leadership for AudioCodes Session Border Controllers (SBCs) and Cisco Call Manager, including maintenance, patching, and firmware upgrades. The Team Lead also oversees Polycom TRIO support activities, coordinates with network teams on voice VLAN, WAN, and DHCP dependencies, and serves as the escalation interface with third-party voice service providers.

Core AV and Telephony Operations :

The role leads...

Job Classification:

Computer User Support Specialists Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A