Answer inbound calls from contract clients Enter service tickets to PSA (Professional Services Automation) Troubleshoot issues

Common Issues:

Password reset Wi-Fi and networking issues Application support Adobe Office 365 Industry specific Create new Office 365 accounts Configure and deploy new hardware Support phone & PBX (Private Branch Exchange) systems and hardware Install & support networking gear Follow proper escalation process for more advanced troubleshooting Work with third-party vendors Workstation/hardware troubleshooting MFP (Multifunction Printer)/efax/fax support

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)

Experience:

Windows:

1 year (Preferred)

Active Directory:

1 year (Preferred) Ability to

Commute:

Medford, OR 97504 (Required) Ability to

Relocate:

Medford, OR 97504: Relocate before starting work (Preferred)

Work Location:

In person