A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
•Please do not apply if you are not able to commute within 30 minutes of Medford, OR•THIS
IS NOT A REMOTE WORK POSITION
- Demonstrable paid IT Service work history required. Managed IT Services firm with focus on Cyber Security, interviewing driven , innovative, solutions focused team players. Love to diagnose networking and other IT issues? Creative? Enjoy a challenging and rewarding day? Join our expanding high energy team performing real time IT Support Services in our growing firm. IT Skills, knowledge and Paid IT experience is required. Bring the right attitude, work ethic and stills to be considered for this high energy challenging and rewarding position. A good fit is critical. Get it done right the first time, and be client's hero! The successful candidate will need experience, knowledge, abilities and skills in some the following disciplines: 1. Windows 11 setup, upgrades, maintenance, use and repair. 2. Windows Server 2016-2025 AD/Domain physical and Hyper-V knowledge. 3. General network systems including Switches, Routers, IDS/IPS, Routing, Firewall Management. 4. Providing excellent end user support. 5. Hardware/Software systems diagnostics, patching and upgrades. 6. Security Risk Management (HIPAA/PCI) knowledge. 7. Ability to manage multiple conflicting priorities! 8. Familiar with RMM tools and CRM i.e. Connectwise Manage 9. Ability to execute well and finish strong. 10. Experience with Medical/Dental Practice Management Software and Hardware a plus! 11. Ubiquity WiFi AP's and Controllers 12. Video Surveillance 13. VoIP Phones Support Analyst starting compensation is $23-$28/hr. DOE and the value you bring to the team every day. Performance based raises and bonuses for expanding your skills, knowledge and productivity. Wage depends on meeting personal training achievement & production goals, delivering value everyday, and always acting in the best interest of the client. Reliable transportation is required. Ability to lift 40 lbs. Pass a background check and drug test. Local gym membership, basic health care maintenance, Simple Plan retirement with Company Match, Vacation earned after 90 day mandatory probationary period. Some flexible work schedules. Successful candidate will be involved with onsite customer facing field work as well as in office work. The field work may involve installing, maintaining, diagnosing and servicing: servers, workstations, network hardware, VoIP systems,wireless, printing/scanning solutions and the like. Veterans encouraged to apply.
Pay:
$23.00 - $28.00 per hour
Benefits:
401(k) Flexible schedule Paid time off Retirement plan Tuition reimbursement
Experience:
Customer relationship management: 1 year (Required)
Windows:
2 years (Required) IT support: 2 years (Required) Software troubleshooting: 2 years (Required)
