A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Overview Join Pacific Retirement Services (PRS) , a non-profit leader in the senior living and hospitality industry, as a Computer Support Specialist where you'll play a key role in delivering exceptional service. If you're passionate about IT support and want to make an impact within a collaborative organization, apply today! This is a full-time, in-office position based at our home office in Medford, Oregon.
What You'll Be Doing:
You will provide application and hardware desktop support for Pacific Retirement Services (PRS), affiliate or managed company computer operators. You will provide needed technical hardware and application support to assist in meeting the corporate business goals and objectives.
How'll You'll Be Doing It:
In this position, you'll provide comprehensive IT support by responding to service calls, installing and troubleshooting hardware and applications, performing routine maintenance, and assisting with technology initiatives across all departments. You'll also contribute to developing standard operating procedures, ensure security and confidentiality of sensitive data, and help manage IT inventory. Additionally, you'll perform other duties as assigned to support the department's needs. A proactive approach to user satisfaction, staying current with technology trends, and fostering a safe work environment are essential for success in this role.
About you:
Thorough knowledge of various computer hardware and software applications, and experience in many phases of information systems and data processing operations, including data communications experience in servicing both centralized and decentralized locations, and use of diagnostic software and tools. Two (2) years' experience in help desk operations, computer support, or a related field. Valid driver's license and insurable by the designated carrier.
Schedule:
Monday•Friday, 7:30•4:30pm
Compensation:
$25.14•$31.43 / hr
DOE Benefits:
Medical Insurance:
Choose from multiple plans for you and your dependents, effective the 1st of the month after hire, with premiums subsidized up to 100% for employees. Health Savings Account (HSA): We contribute $$ to help cover your medical expenses. Funds roll over and are yours to keep!
Dental & Vision Insurance:
Bundled coverage and multiple options, with premiums subsidized up to 100% for employees.
Life and AD&D Insurance:
Company-provided coverage to help protect you and your loved ones Paid Time Off (PTO): Use it as you earn it—take time off when you want or choose PTO+ for extra pay. 401(k) with 4%
Employer Match:
Boost your retirement savings with every paycheck!
Profit Sharing Plan:
We contribute to profit sharing plan, helping you build savings based on company performance.
Employee Referral Bonus Program:
Invite your friends to join our team and score $$ when they're hired
Pet Insurance:
Keep your furry family members healthy with voluntary coverage Apply today and come be part of our team!
