Help Desk Technician

Help Desk Technician Plaid Pantries, Inc - 3.5 Portland, OR Job Details Part-time From $21 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave 401(k) matching Life insurance Referral program Qualifications Preventative hardware maintenance Teamwork Phone communication Equipment installation Equipment troubleshooting Routine inspections Mid-level Driver's License Attention to detail Driving Hardware support Customer support ticket management 1 year Training Cross-functional collaboration POS systems Communication skills Cross-functional communication Time management Client interaction via phone calls

Full Job Description Overview:

We are seeking a detail-oriented, customer focused Technical Services Representative to join our HelpDesk team. It's a fast-paced, ever-changing role where no two days are the same. The ideal candidate will have strong multitasking abilities, excellent communication skills, and is passionate about helping others. The right candidate thrives under pressure, communicates clearly, and enjoys solving problems for people across departments.

Key Duties and Responsibilities:

Customer Support:

Answer calls for support during the duration of the shift Assist customers with troubleshooting hardware/software for a variety of systems Document and track all support requests through ticketing systems Follow up with customers when needed to verify all reported issues are resolved On-Site Support (Vehicle required): Repair/replace equipment on-site when required Install and configure devices when needed Preform regular preventative maintenance and PCI checks Complete upgrades to both POS and back-office systems

POS & Back-Office Support:

Troubleshoot and identify issues related to the POS & back-office systems Install, upgrade, and maintain all equipment related to the POS & back-office systems Answer calls related to the functionality and features of the systems Provide minor training where needed

Interdepartmental Collaboration:

Assist various departments in ongoing tasks Backup Courier services provided when needed Collaborate with Operations, Marketing, and Inventory to identify and resolve issues

Qualifications:

Minimum of two years' experience in customer service; convenience experience a plus Ability to lift 50 pounds Ability to work independently with minimal supervision Reliable transportation Current driver's license and insurance required Strong communication and interpersonal skills Excellent organizational and time-management skills Ability to work in a fast-paced, dynamic environment and manage multiple priorities Ability to work alone overnight

Note:

This job description is a general overview of the requirements and is meant to convey the scope of the position. Duties may vary or be altered as needed in order to suite the business needs.

Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement

License/Certification:

Driver's License (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Preferred) Ability to

Commute:

Portland, OR 97225 (Required)

Work Location:

In person