Desktop Support Specialist

Desktop Support Specialist Northwest Human Services, Inc. - 3.1 Salem, OR Job Details Full-time $25.05 - $31.30 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 403(b) Gym membership Qualifications Network troubleshooting Operating systems Laptop (troubleshooting support) Equipment troubleshooting Printer (troubleshooting support) Software installation System maintenance Driver's License Computer hardware Customer support ticket management 1 year Entry level Full Job Description Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

DESKTOP SUPPORT SPECIALIST

Location:

West Salem Clinic | 1233 Edgewater St. NW, Salem

OR 97304

Job Status:

Full-time Hours:

Monday-Thursday, 7am - 6pm We are hiring a hands-on Desktop Support Specialist who loves to solve problems, support people, and keep devices running smoothly across our sites.

POSITION OVERVIEW

The Desktop Support Specialist provides frontline technical support across the organization. This role ensures reliable day-to-day technology operations by supporting staff with hardware, software, and system issues while delivering responsive, high-quality service. The position plays a key role in maintaining the technology systems that support patient care and business operations.

KEY RESPONSIBILITIES

Provide in-person and remote technical support to staff across multiple locations. Troubleshoot hardware, software, and network-related issues for desktops, laptops, printers, phones, and peripherals. Manage and resolve help desk tickets with clear communication and timely follow-up Install, configure, and maintain end-user devices and applications Support meeting technology, including A/V equipment and conferencing tools

QUALIFICATIONS

1+ year of experience in IT support, help desk, or desktop support role Strong troubleshooting and problem-solving skills Ability to clearly communicate technical concepts to non-technical users Working knowledge of computer hardware, operating systems, and basic networking Experience with ticketing systems and managing support requests Valid Oregon driver's license and proof of insurance

SUMMARY OF BENEFITS

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

Healthcare insurance plans:

Medical, Dental, Vision Group Life:

Short-Term & Long-Term Disability 100% paid by employer 403(b) retirement plan with 2% of employer contribution and up to 3% employer match Flex Spending Account

PTO - 10

hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions Continuing Education & Training Benefits Employee Healthy Living Program - Gym Membership & Smoking Cessation Why Join NWHS? At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

TO APPLY

To join our team please visit our website Employment (northwesthumanservices.org) For more information, contact the HR/Recruiting Department at: | 503.588.5828 All candidates who receive a written offer of employment will be required to undergo a criminal records check. Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.