Service Desk Analyst (Information Systems Specialist 3)

Service Desk Analyst (Information Systems Specialist 3) Department of the State Fire Marshal Salem, OR Job Details Full-time $4,765 - $7,211 a month 1 day ago Benefits Paid holidays Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities for advancement Life insurance Qualifications Technology purchasing Network troubleshooting Computer Science Associate's degree in computer science IT asset management Technical documentation IT system monitoring Mid-level Software installation VoIP Associate's degree in information technology Computer hardware Hardware support Customer support ticket management Managing IT infrastructure Mobile device management Telecommunication Technical writing IT Equipment inventory management Associate's degree 2 years Training delivery Information Technology System performance monitoring

Full Job Description Initial Posting Date:

05/18/2026

Application Deadline:

05/27/2026

Agency:

Department of the

State Fire Marshal Salary Range:

$4,765 - $7,211

Position Type:

Employee Position Title:

Service Desk Analyst (Information Systems Specialist 3)

Job Description:

At the Oregon State Fire Marshal (OSFM), our mission is simple yet crucial: to protect people, property, and the environment from fire and hazardous materials. Guided by a set of unwavering values, we strive to uphold integrity, dedication, leadership, partnership, and service to others in all we do. The OSFM actively supports a workforce representative of the communities we serve. We embrace diversity, practice inclusive excellence, and strive for equity and belonging to maintain a workplace where everyone is treated with respect and dignity. We value all lived experiences and welcome members of historically underrepresented racial/ethnic groups, LGBTQIA2S+, women, individuals with disabilities, veterans, and others to apply. The OSFM is recruiting for a Service Desk Analyst (Information Systems Specialist 3) . As the Service Desk Analyst you will serve as the agency's frontline provider of IT support services. This role focuses heavily on assisting staff with issues related to computers, software, mobile devices, VOIP phones, and network connectivity. It involves diagnosing and resolving technical problems, escalating complex issues, maintaining accurate ticket records, and communicating clearly with staff during system outages or maintenance. This position also provides training, creates documentation, and supports users across both local and remote locations. In addition to daily support, you will help maintain the agency's technology infrastructure by managing user access, installing and configuring hardware and software, monitoring system and telecom performance, and coordinating with vendors for equipment and services. This role includes responsibilities such as managing asset inventory, preparing technology purchases, supporting hardware rollouts, and integrating mobile devices and VOIP solutions. The position also plays a part in emergency operations, ensuring that technology systems remain functional so the agency can continue its mission of protecting people, property, and the environment. Become a part of the OSFM team and together, let's continue working towards a safer, more resilient Oregon for everyone!

Position Details :

Click here to review the complete position description. This is a full-time, permanent position and is represented by the American Federation of State, County, and Municipal Employees (AFSCME) union. This position is based at our Salem office in Oregon. This position will report to the office Monday-Friday. The salary listed is the non-PERS qualifying salary range. When the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

Minimum Qualifications:

Two (2) years of information systems experience in service desk operations; OR An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.

Desired Attributes:

Experience configuring and managing mobile devices for end users Help desk experience delivering front-line technical IT support Skill in delivering engaging presentations Experience creating and delivering trainings to a variety of audiences Skill in communicating technical information and applying active listening to inform decision making Skill in writing well-structured technical documents Ability to work with diverse groups of individuals and prioritize workload You are required to upload your resume describing how you meet the minimum qualifications and cover letter describing how you meet the desired attributes listed above. Attachments must be in MS or PDF format. Failure to provide the required attachments will result in disqualification of your application. Please make sure the qualifications and attributes you possess are clearly demonstrated in your attached documents. Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process. How to

Apply:

For step-by-step instructions click Search for Jobs and Apply for External Candidates or Jobs, search & apply for current state employees. Your application and resume will also be used when completing a pay equity assessment. The pay equity assessment determines your salary so a complete, current, and detailed history of work, education, and other experience is helpful. Upload your required attachments to the Resume/Cover Letter section of the application. Your attached resume should include the beginning and end dates with the month and year for each employer. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. After you submit your application, please respond to the public records request authorization and gender identity tasks. These tasks will come after your submission. Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference.

NOTE:

If claiming candidate preference please be sure to check your Workday account regularly for pending tasks. For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at 1-800-692-9666. If you need assistance to participate in the application process, including an accommodation request under the Americans with Disabilities Act, please email our recruitment team at .

Benefits of Joining Our Team:

Work/life balance; paid vacation, sick leave, 11 holidays, 24 hours of personal business leave, and a floating day off each year. Medical, vision, dental (with most only 1%-5% employee share), and life insurance as well as additional optional benefits. Retirement programs through the Public Employees Retirement System (PERS) and optional deferred compensation programs through the Oregon Savings Growth Plan. Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). Abundant advancement opportunities within the agency and throughout State of Oregon government that carry your seniority and benefits with you. Opportunities to expand your technical and professional skills. Meaningful work with others who are passionate about public service. Make a difference in the lives of Oregonians.

Additional Information:

This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur. Criminal Records Check - Employment in any position with the OSFM for all prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.

Helpful Links & Resources:

Oregon Job Opportunities Webpage How to Set Job Alerts Workday Applicant FAQ What You Need to Know to Get the Job Pay Equity Information & Resources The OSFM does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. The OSFM is an E-Verify employer. The OSFM is an Equal Opportunity, Affirmative Action Employer committed to Workforce Diversity.