Full-Time | In-Office | Client-Facing A Little Bit About Us Emerald Technology Group exists to help organizations succeed through relationship-driven business technology solutions. We believe long-term success is built on trust, clear communication, disciplined execution, and people who take responsibility for their work. Technology matters, but how we show up for our clients and each other matters more. We're intentionally building a team of professionals who take pride in their work, value continuous learning, and hold themselves to high standards. Growth is expected here. Ownership is not optional. The Role We're looking for an IT Support Technician to join our service team and help support the day-to-day technology needs of our clients. This role is ideal for someone who enjoys troubleshooting, learning new technologies, and building strong relationships through excellent service and communication. You'll work alongside experienced technicians in a fast-paced MSP environment where no two days are the same. At ETG, this role is not limited to basic Tier 1 support. We're looking for professionals who are dependable, curious, coachable, and take ownership of the client experience from start to finish. You are expected to manage tickets independently, escalate appropriately, and follow defined processes while maintaining a high standard of client service. You'll have the opportunity to work across a wide range of technologies, environments, and businesses while continuing to grow your technical and professional skill set. What You'd Do in This Role Provide timely and professional technical support to end users across a variety of client environments Troubleshoot and resolve hardware, software, and connectivity issues Support Windows workstations and common business applications Assist users with Microsoft 365 and Google Workspace issues Perform remote support while maintaining strong communication and follow-through Escalate issues appropriately while remaining engaged and accountable throughout resolution Document work clearly and accurately within PSA and documentation systems Maintain awareness of recurring issues and communicate patterns or concerns to senior technicians Participate in client onboarding, workstation setup, deployments, and basic project work Deliver excellent customer service while building trust and confidence with clients Learn and grow through hands-on experience, mentorship, and ongoing training Use modern tools and workflows, including AI-assisted tools, to improve troubleshooting, efficiency, and documentation quality. This role requires consistency, professionalism, and a willingness to learn. We value technicians who take initiative, communicate clearly, and care about doing things the right way. What Winning Looks Like Clients feel supported, heard, and confident working with you Tickets are handled promptly, professionally, and thoroughly Communication is proactive, clear, and respectful Documentation is accurate and useful to the rest of the team You continuously improve your technical skills and follow-through Teammates trust you to take ownership and ask good questions You contribute positively to the team culture and client experience Problems are solved with accountability, not excuses You're Probably a Match If You enjoy troubleshooting and solving technical problems You're naturally curious and motivated to keep learning You communicate professionally with both clients and teammates You take pride in doing quality work, even in small details You manage your workload without constant oversight You handle feedback well and use it to improve You stay calm and professional under pressure You value accountability, teamwork, and follow-through This role is not a fit for someone looking to do the bare minimum or avoid responsibility. It is a fit for someone who wants to build a long-term IT career, learn quickly, and grow alongside a strong team.

Skills & Experience You'll Need Required:

Previous IT support or help desk experience Working knowledge of Windows operating systems Familiarity with Microsoft 365 Strong communication and customer service skills Ability to troubleshoot technical issues methodically and professionally Valid driver's license and reliable transportation

Preferred:

Experience with Google Workspace MacOS and iOS experience Familiarity with Active Directory Experience with remote support tools and best practices Working knowledge of AI tools for troubleshooting and documentation Previous MSP experience Certifications (Preferred, Not Required): CompTIA A+ CompTIA Network+ Other relevant industry certifications Certifications matter here. They demonstrate initiative, discipline, and a commitment to growth. If you're motivated to learn, we'll support your continued development and help invest in your certifications. Where and How You'd Work Emerald Technology Group's office is located in the heart of Springfield, Oregon. We value strong relationships, clear communication, and shared standards, and we believe the best work is done together. This is an in-office position with occasional on-site client visits as needed. Team members are expected to represent ETG professionally, communicate clearly, and exercise sound judgment in how they support clients and teammates. Regular and reliable attendance is required. Compensation This is a full-time, hourly position. Compensation ranges from $19-$28 per hour , depending on experience, certifications, technical ability, and demonstrated ownership. Additional overtime opportunities and on-call rotation compensation may apply where applicable. Here's a Taste of Our Benefits Health insurance Dental insurance Vision insurance 401(k) with company matching Paid time off Professional development assistance Certification and training reimbursement Company-provided tools and resources Mileage reimbursement for client travel Other Stuff to Know This isn't just a J-O-B. Work at Emerald Technology Group matters to our clients, to our teammates, and to the organizations we serve. We take that seriously. You'll be challenged here. You'll be expected to think critically, communicate clearly, continue learning, and take responsibility for outcomes. We don't believe in a victim mindset. Problems are owned, solved, and learned from. We value humility, consistency, professionalism, and people who are willing to do the work, especially when nobody is watching. Ready to Apply? We're intentional about who we hire and how we build our team. If this role aligns with how you approach work, growth, and responsibility, we'd love to hear from you.

Job Type:

Full-time Schedule Monday to Friday 8-hour shift Day shift On-call rotation Weekends as needed Education High school diploma or equivalent (Required)

Experience IT Support:

1 year (Preferred)

Help Desk:

1 year (Required)

Windows:

1 year (Required) License/Certification Driver's License (Required) CompTIA A+ (Preferred) Ability to Commute/Relocate Springfield, OR 97477 (Required) Work Location In person

Job Type:

Full-time Pay:

$19.00 - $28.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

previous

IT Support:

1 year (Required) Help desk: 1 year (Required)

Windows:

1 year (Required)

License/Certification:

CompTIA A+ (Preferred) Driver's License (Required) Ability to

Relocate:

Springfield, OR 97477: Relocate before starting work (Required)

Work Location:

In person