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Help Desk/Desktop Support Analyst

Job

Robert Half

Bethlehem, PA (In Person)

Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly.
Responsibilities:
  • Deliver front-line technical support for computer, software, and connectivity issues reported by employees.
  • Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools.
  • Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal.
  • Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members.
  • Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access.
  • Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform.
  • Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed.
  • Track IT assets and maintain organized records for equipment and technology supplies.
  • Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations.