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IT Support Technician

VALLEY NATIONAL GROUP

Bethlehem, PA Job Details Full-time 8 hours ago Qualifications Optimizing workflow processes Desktop computer repair Endpoint Security Employee onboarding Network troubleshooting Associate's degree in cybersecurity Microsoft Excel Microsoft Outlook Bachelor's degree in information technology Computer Science Smartphone (troubleshooting support) IT user and group management Associate's degree in computer science Technical documentation Software deployment Laptop (troubleshooting support) AI tools proficiency Word embeddings Hardware maintenance Vendor coordination Equipment troubleshooting Information Systems Research Windows Printer (troubleshooting support) Audio systems Associate's degree in information technology Internal employee customer service Continuous improvement Associate's degree in Information Systems Full Job Description Join Our Team Valley National Group is seeking a motivated and service-oriented IT Support Technician to join our growing technology team. This position works closely with the Vice President of Technologies to support employees across the organization while helping maintain a secure, reliable, and innovative technology environment. This is an excellent opportunity for an early-career IT professional who enjoys solving technical problems, helping others, and learning emerging technologies, including Artificial Intelligence (AI) tools and Microsoft 365 solutions. What You'll Do As our IT Support Technician, you will: Provide technical support for hardware, software, printers, mobile devices, phones, and connectivity issues. Set up, configure, and troubleshoot desktops, laptops, monitors, and other technology equipment. Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint. Assist with employee onboarding and offboarding, including account setup and equipment deployment. Help maintain technology inventories, documentation, and support procedures. Support cybersecurity initiatives, endpoint security, and user access management. Assist employees with approved AI technologies, including Microsoft Copilot and other business productivity tools. Research emerging technology solutions and contribute to process improvement initiatives. Work with technology vendors and service providers on support requests and projects. Participate in technology upgrades, deployments, and ongoing maintenance efforts. What We're Looking For Education Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred. Equivalent education and experience will be considered. Experience 0-3 years of IT support, help desk, technical support, or related experience. Internship experience is welcomed. Experience supporting Microsoft Windows environments is a plus. Technical Skills Experience or familiarity with: Microsoft 365 Administration and Support Windows Operating Systems PC and Laptop Troubleshooting Network Connectivity Fundamentals User Account Administration Basic Cybersecurity Concepts Audio/Visual and Conference Room Technology Artificial Intelligence and Automation Tools AI Knowledge Preferred We're looking for candidates who are excited about technology innovation and have experience or familiarity with: Microsoft Copilot ChatGPT or similar AI platforms AI-assisted research, documentation, workflow improvement, or automation Emerging technology trends and continuous learning What Makes You Successful Strong customer service mindset Excellent communication and interpersonal skills Strong problem-solving abilities Ability to manage multiple priorities Attention to detail and follow-through Desire to learn and grow professionally Positive attitude and team-oriented approach Commitment to professionalism and confidentiality Career Growth This role offers exposure to: Cybersecurity Cloud Technologies Artificial Intelligence Business Systems Technology Operations Infrastructure Support Successful candidates will have opportunities to grow into more advanced technology roles as they develop their skills and experience. Apply Today If you're passionate about technology, enjoy helping others, and want to build a long-term career in IT within a professional financial services environment, we'd love to hear from you. Valley National Group is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees can thrive.