firstPRO is seeking a Desktop Support Specialist to provide hands-on and remote IT support in a large enterprise environment. This role will troubleshoot hardware and software issues, manage endpoint deployments, support mobile devices and conference room AV systems, and deliver excellent customer service to end users.

Hire Type:

6-Month Contract (Potential Extension, Not Guaranteed)

Schedule:

Monday-Friday, 9:00 AM-5:30 PM | 40 Hours per Week Key Responsibilities Provide deskside and remote support for desktops, laptops, software, peripherals, and technical issues. Image, deploy, configure, and maintain PCs and endpoint devices. Troubleshoot Windows OS, Microsoft 365, Active Directory, and basic LAN connectivity issues. Support mobile devices, secure printing, conference room AV systems, and specialized lab or testing environments. Maintain accurate asset inventories, service tickets, and technical documentation. Assist with endpoint security initiatives, operating system upgrades, application deployments, and access management. Collaborate with internal IT teams on system configurations and technical projects. Required Qualifications 3-5 years of desktop support experience in an enterprise environment. Strong Windows operating system troubleshooting skills. Experience supporting Microsoft 365 and Active Directory. Basic knowledge of LAN networking and secure printing. Familiarity with multiple platforms, including Windows, iOS, Android, and Linux. Strong communication, problem-solving, and customer service skills. Preferred Qualifications Microsoft certifications, such as MD-100/101, AZ-900, or equivalent. Experience with endpoint management, security tools, AV systems, or data center/IDF environments. Work Environment High-volume enterprise IT environment supporting onsite employees and remote users. Hands-on support across desktop systems, endpoint devices, and AV-enabled conference rooms.

Pay:

$25.00 - $30.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person