Service Desk Engineer

Location

: Blue Bell, PA

Experience

: 6 - 10 Years

Apply By

: 1st December 2026

Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 , ITIL, Windows, MAC, Networking

Roles & Responsibilities

Ticket Logging:

Receive, log, and categorize incidents and service requests.

First-Level Support:

Provide initial troubleshooting and resolution using knowledge base.

User Assistance:

Support users with common issues (password reset, access, basic IT issues).

Escalation:

Identify unresolved issues and escalate to L2/L3 as per SLA.

SLA Adherence:

Ensure timely response and resolution within agreed SLAs.

Documentation:

Update tickets with accurate actions and resolution details.

Communication:

Keep users informed on status and closure.

Generic Managerial Skills, If any

Understand SLA's and KPI's

Base Salary Range :

$55,000 to $70,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Blue Bell, PA

Function

TECHNOLOGY

Role

Engineer

ID

434881

Skills

Desktop

Salary Range

$55,000 - $70,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER

SCIENCE