Level 2 Help Desk Technician

Job Summary We are looking to add a new team member to support our growing client base. In this position, you will support a wide range of configurations from Peer-to-Peer networks to domains hosted in a VMware/Hyper-V virtual infrastructure. Responsibilities and Duties Regular activities include Windows/VMware OS deployment and support User hardware/software/peripheral support LAN troubleshooting and support Systems administration Creating and maintaining documentation Performing on-site work at client locations. Working on in-shop hardware. Qualifications and Skills Basic Qualifications 3+ years hands-on IT Support experience. Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications Proven skills in PC repair, troubleshooting, and deployment Proven ability to work successfully with limited supervision May require lifting or carrying desktop computers up to 50 lbs. Some on call responsibilities are required Must have a valid Driver's License Preferred Qualifications Experience with server administration (Windows, VMware) Experience in an MSP environment Associates or Bachelor's degree in Computer Science or IT related field Benefits 100% paid Medical and Dental insurance premiums with family coverage Supplemental Insurance

SIMPLE IRA

with 3% employer match Quarterly Bonuses after 12 months of service Paid Time Off after 90 days probation Paid Holidays Uniform shirts and hats provided

Job Type:

Full-time Required experience:

IT Support:

3 years

MSP:

2 years Required education: Associate Required license or certification:

Driver's License Job Type:

Full-time Pay:

$55,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Active Directory:

1 year (Preferred) Customer service: 3 years (Preferred)

Windows:

4 years (Required)

Work Location:

In person