Find & Apply For Computer Support Specialist Jobs in Canonsburg, Pennsylvania

Help Desk Technician The National Slovak Society of the USA (NSS Life) Canonsburg, PA Job Details Full-time From $36,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Computer Science Windows Technical support Computer hardware Desktop administration Associate's degree

Information Technology Full Job Description Position Summary:

The Help Desk Technician serves as the first point of contact for technical support within NSS Life. This position provides front line assistance to employees experiencing hardware, software, application, and technology related issues. The incumbent is responsible for troubleshooting common technical problems, documenting and tracking support requests, setting up equipment, and escalating complex issues when necessary. This role requires strong customer service skills, attention to detail, and a commitment to providing timely and effective support.

Summary of Essential Functions:

Serve as the primary point of contact for employee technology support requests. Respond to, document, and track incidents and service requests through the IT ticketing system. Troubleshoot and resolve basic hardware, software, printer, mobile device, and connectivity issues. Escalate unresolved or complex issues to the Technical Services Coordinator or appropriate vendor. Install, configure, and deploy desktop computers, laptops, printers, monitors, and mobile devices. Assist with workstation set-up and equipment deployment for new and existing employees. Perform password resets, account unlocks, and basic user account administration. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Assist users with access requests and basic application support. Maintain accurate records of support requests, troubleshooting activities, and resolutions. Update and maintain technology inventory records. Assist with employee onboarding and offboarding activities, including equipment preparation and collection. Follow established IT policies, procedures, and security standards. Maintain a professional and customer-focused approach when supporting users. Participate in training and professional development opportunities as assigned. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience. Bachelor's degree preferred . Zero to Two (0-2) years of experience in technical support, help desk operations, customer service, or a related technology field. Basic understanding of Windows operating systems and Microsoft 365. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Ability to prioritize tasks and manage multiple support requests. Knowledge of ticketing systems and help desk operations is preferred.

Important:

We are an

Equal Opportunity Employer and Drug Free Workplace Job Type:

Full-time Pay:

From $36,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): What are your salary requirements?

Education:

Associate (Required)

Experience:

Technical support: 2 years (Preferred) Ability to

Commute:

Canonsburg, PA 15317 (Required)

Work Location:

In person