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Daily Express, Inc.
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Pennsylvania data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$58,031 / year median in Pennsylvania
-7% projected decline
Job Description
IT Support Specialist 4.5 4.5 out of 5 stars 1072 Harrisburg Pike, Carlisle, PA 17013 Full-time Daily Express, Inc. 4 reviews Full-time Provide hardware, software, and network support for Corporate and Transportation Users. Hardware includes Virtual servers, Dell laptops/desktops, projectors, Cisco IP phones, Laserjet printers, Fax machines, Android tablets, Verizon MiFi hotspots, and Android/iPhone smartphones Software support includes Windows 10 & 11, Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, Visio), OneDrive, Hyland OnBase (document imaging), VPNs, Adobe, Remote Desktop, Web Browsers, Motive, Gmail, Android, iOS Network includes domain/network systems using Microsoft 365 Admin Center, O365 Exchange Admin Center, Microsoft AD Users and Computers, DHCP, DNS, Group Policy Management, Datto, Cisco IOS, Cisco WebEx, Cisco Meraki, vSphere Required Skills for Applicant include ability to work with and communicate with people at a professional level (Users and Vendors), advanced level of Microsoft and PC support, and ability to learn and support our network infrastructure.