At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as we look to the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference. We provide the resources to turn great ideas into reality, and we're looking for the most talented and passionate individuals out there to be our next generation of leaders. As a Global Support Services Analyst, you'll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you'll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed. In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You'll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged. Bring your excellent customer service skills, technical expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take Jacobs to the next level. Proven experience in an IT support role, involving extensive customer support, both remote and in-person Full understanding of Windows Environment and extensive experience with MS Office Suite A+ Certification Ideally, you'll also have: Bachelor's degree in Information Technology ServiceNow or related ticketing management system Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.