We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed.

Responsibilities:

• Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion.
• Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One.
• Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints.
• Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities.
• Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology.
• Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality.
• Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required.
• Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.