Information Technology - Help Desk Associate Infrastructure

Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader. ️ IT Help Desk Associate I

• Infrastructure Horsham, PA
• Onsite | Monday to Friday, 8:00 AM to 5:00 PM Position Overview The IT Help Desk Associate I
• Infrastructure is a foundational role focused on supporting and maintaining the company's IT infrastructure while providing limited Tier 1 user support.

This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity. ️ Responsibilities Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing) Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots) Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting Perform system patching, updates, and maintenance across servers and endpoints Assist with backup and recovery systems (e.g., Veeam), including validation and testing Support VPN and secure remote access systems Participate in infrastructure troubleshooting and root cause analysis Assist with monitoring tools, alerts, and system performance tuning Support warehouse and remote site infrastructure (network, cameras, devices) Participate in infrastructure projects (upgrades, rollouts, migrations) Provide Tier 1 support for desktops, laptops, and mobile devices when needed Assist with account provisioning in Active Directory and Google Workspace Support hardware deployment and workstation setup Document tickets and ensure proper communication with users Escalate issues appropriately after structured troubleshooting Follow structured troubleshooting and IT processes Document infrastructure configurations and procedures Contribute to knowledge base and SOP development Ensure all work is tracked through the ticketing system Requirements 1-3 years of IT experience with exposure to infrastructure or systems Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred) Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs) Experience or exposure to virtualization platforms (VMware preferred) Familiarity with Google Workspace or Microsoft 365 Strong troubleshooting and analytical skills Desire to grow into an infrastructure/engineering role There at

Every Turn:

Our Benefits We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer: Competitive Pay Structure Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts) Generous Paid Time Off and Paid Holidays 401(K) Match Tuition Reimbursement Company-Sponsored Events Subsidized Part Purchasing Program We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.