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ABBTECH Professional Resources, Inc.

Computer Technician

Career Insights for Help Desk Technician / Analyst

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Based on Pennsylvania data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,796 / year median in Pennsylvania

-11% projected decline

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Job Description

Hello! ABBTECH Professional Resources and our partner Dell, are looking for 2 Computer Technicians for a project in Johnstown, PA. If you or someone you know is interested, please apply with your most updated resume and will follow up with you to make this a smooth and easy process! Thank you for your consideration!
Project Details:
Pay Rate :
$19-21/hr - Depending on
Experience Duration:
7 weeks
Start Date :
ASAP Location :
Johnstown, PA Requirements :
All positions require a successful completion of a background check, drug test (we do not check credit), and flu shot - ABBTECH pays for both checks and reimburses for the Flu Shot if not currently covered by insurance
Certification Requirements:
CompTIA A+ or equivalent
Duties :
Physical installation and replacement of equipment. Disconnecting and removing existing equipment. Installing new workstations, monitors, docking stations, and peripherals. Installing software and applications identified in the deployment runbook. Following documented deployment procedures and checklists. Performing required validation testing. Obtaining end-user or departmental sign-off. Updating deployment documentation as directed. Escalating issues outside the documented deployment process to IT staff. The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions. ??
QUALIFICATIONS
Applicants must be authorized to work in the U.S.
Required Qualification:
High School Diploma and 1 year of experience with at least a CompTIA A+ certification or at least 2 years of experience. At least 1 year of experience working as an End User Computing PC/Laptop Deployment Team Possesses proven customer service background. Able to follow verbal and written instructions and update tracking systems as directed Possesses good analytical and communication skills Possesses strong ability to work independently Able to comprehend and follow verbal and written instructions and scripts Detailed oriented, independent, self-starter and customer service oriented Must have the ability to lift up-to 50lbs. Must be able to be on your feet ALL DAY and include up to walking the entire building, walking to different buildings and up and down stairs.
Desired Qualification:
MCP, MCSE, CNE or Network+ certification is a plus Certification in various hardware platforms may optionally be required for servicing hardware issues. Benefits (Regular, Full Time Employees): ? Medical, Dental, and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages Pre-Paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program ABBTECH is an EOE/Minorities/Women/Disable Individuals/Veterans tag#IND1