IT Service Desk Analyst

IT Service Desk Analyst - 29673 King Of Prussia, PA 6 DAYS AGO 22630165 Summary King Of Prussia, PA In-Person Competitive Salary 1 Years Experience Post-secondary academic degree, Associate degree No Commission 40.00 hours per week / Day Shift / Full-Time Description AmeriGas AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

Location:

King Of Prussia, PA, US, 19406

Workplace Environment:

Hybrid Company:

AmeriGas Propane, Inc.

Requisition Number:

29673 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): To provide central point of contact between users and the IT organization. Offers first line highly responsive support to users on a day-to-day basis. Emphasis on exceptional customer service, first call resolution and timely escalation of unresolved incident/service request.

Key Characteristics:

??? Customer focus ??? Good listener and communicator to effectively assist customers and provide resolutions ??? Ability to manage time to be available to respond to customer issues ??? Technical capability, not expert

Duties & Responsibilities:

??? Able to respond to customer contacts via Phone and Email, providing excellent customer service, and fast and courteous incident resolution. ??? Available within phone system at least 8 hours per day to receive incoming contacts. ??? Quick response to requests for support, problem analysis, initial resolution and/or escalation. ??? Communicate with IT users regarding their issues, both verbally and by written correspondence. ??? Thorough documentation of customer issues in a ITSM ticketing system, manage personal queue from initial ticket reporting through ticket resolution, including documentation and update of shared knowledge base as needed. ??? Provide first level support to end-users. This involves user support for all business lines and related departments including: productivity software, network maintenance and other end-user support duties as assigned. ??? Able to prioritize and manage time based on the needs of the users as balanced with the company directives.

Knowledge, Skills and Abilities:

??? Excellent telephone, oral and written communications skills. ??? Excellent customer service skills, including the ability to work with users of all ability levels. ??? Working knowledge of Windows operating system, MS Office suite View the full job description https://www.click2apply.net/e8xw1OImomrrlfqBWudy5J. Equal employment opportunity, including veterans and individuals with disabilities.

PI284993982 15-1232.00

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