We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.

Responsibilities:

Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues. Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation. Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repeat incidents. Assist with planning and execution of site-based IT projects such as workstation deployments, software rollouts, infrastructure updates, and facility technology changes. Configure, deploy, image, and maintain enterprise endpoint devices, including desktops, laptops, and other user computing equipment. Support mobile and peripheral technologies used in manufacturing operations, including managed devices, scanners, label printers, and similar tools. Provide remote backup support for additional locations and travel periodically when onsite assistance or training is needed. At least 3 years of experience in desktop or technical support roles, preferably in a manufacturing or industrial setting. Working knowledge of Active Directory, Microsoft 365, Windows 10, desktop hardware, and workstation support. Experience with desktop imaging, endpoint configuration, and tools such as Microsoft SCCM or comparable system management platforms. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .