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Pencor Services

Level II Technical Support Specialist

Pay: Not specified

Posted: 8 weeks ago

Location: Lehighton, PA (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Pennsylvania data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$58,031 / year median in Pennsylvania

-7% projected decline

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Job Description

Company:

Blue Ridge Communications Available Shifts:

Sunday-Wednesday 8AM-7PM or 10AM-9PM OR Wednesday-Saturday, 10AM-9PM Pencor and its subsidiaries are Equal Opportunity Employers This is NOT a work-from-home position Level-II TSR's assist our staff and customers in a friendly and professional manner while providing education and support for: Equipment connectivity and functionality Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible Digital Cable and Video On Demand Issues High Speed Internet and Wireless Set-Up and Troubleshooting Digital Phone Issues - Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance Communication and escalation with internal teams, and external vendors Project-Based assignments for Proactive Monitoring and Quality Assurance Other duties as assigned

Qualifications:

H.S. Diploma or G.E.D. Established residency in Pennsylvania Minimum of 1 year Customer Service and/or Technical Support experience required Tech Savvy Strong Computer Skills - Microsoft Office Suite Proficiency Preferred Strong Communication skills - Oral and Written Proficient typing / Data Entry Skills Excellent Customer Service and Telephone skills Excellent Problem Solving & Troubleshooting skills Time Management Skills Strong Organizational Skills Strong negotiation and problem resolution skills Ability to work as a team Ability to multitask in a fast paced environment Ability to adapt to change and the changing needs of the company and department Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers Ability to perform duties while adhering to company policies and procedures Ability to create solutions and implement changes INDLP