Help Desk Technician

Phillips Managed Support Services is looking to hire talented , dependable, Helpdesk Technicians (Bilingual is a plus) . We are offering Full-Time hours, Paid Time Off, Full benefits, remote hybrid schedules are available after training, some in office hours are required.

Summary of Job:

The candidate should have strong communication skills and demonstrate proficiency in troubleshooting application and hardware issues remotely. The position will work within a call center setting as well as a computer repair center. Strong team player and exceptional customer service skills necessary.

Responsibilities:

Assist customers via phone/email with application and hardware issues. Applications include, but are not limited to, Microsoft Windows, Microsoft Office Suite, and Adobe Acrobat Pro. Hardware support includes laptops, printers and accessories. Assist clients with connectivity and web browsing issues. Some hands on cleaning, diagnosing, repairing, and imaging laptops and accessories will be required.

Minimum Qualifications:

Excellent written and verbal communication skills (Bilingual in Spanish and English is a plus) Strong understanding of connectivity and Internet-related issues Strong troubleshooting skills Experience with Microsoft Windows 10/11 Experience with Microsoft Office Products Basic understanding of Microsoft Exchange/Office 365 a plus Ability to manage and utilize ticketing systems Perks & Benefits Bonus opportunities Hybrid schedule (after training 2 days remote, 3 days in office) 3 weeks of PTO (first year) Volunteer, Birthday, and Wellness PTO (in addition to regular PTO) 11 paid holidays Company-paid Life, AD&D, Short- and Long-Term Disability Insurance Low-cost medical coverage (less than $100/month for single coverage) Company HSA contributions : ($1,000-$2,000/year) Employee Assistance Program (includes free counseling) A fun, supportive culture with events like cookouts, food trucks, catered lunches, sports, and video games If you're passionate about helping users navigate technology related issues and want to be part of a supportive, mission-driven team—we'd love to hear from you!

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person