We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This Long-term Contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.

Responsibilities:

• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.
• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.
• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.
• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.
• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.
• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.
• Follow established service management practices for incidents, changes, and recurring technical issues.
• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.
• At least 3 years of experience in desktop support, end-user technology support, or IT infrastructure assistance.
• Strong hands-on background supporting Windows environments, Microsoft 365 applications, and modern device management tools such as Intune.
• Experience with workstation imaging, device setup, software deployment, patching, and hardware replacement processes.
• Working knowledge of Active Directory, desktop hardware support, and core networking concepts used in troubleshooting.
• Familiarity with service management workflows, including incident handling, change coordination, and problem resolution.
• Ability to support Windows Server or Hyper-V environments and assist with technical tasks related to data center operations.
• Proficiency in desktop and workstation support, including imaging and troubleshooting for PC hardware.

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