Insight Global Keyword Location Search view all jobs IT Support Specialist Moon Township, PA Posted yesterday Apply Now Job Description Insight is hiring two IT Support Technicians to help with coverage for disaster response efforts, requiring someone who can provide support during evenings, weekends, and periods of increased activity. In any given week, there will be a minimum of 40 hours available to work. The standard Monday through Friday shift is 12:30 pm EST

• 9 pm EST. Weekend work is dependent on disaster activity
• this shift is Saturday 9 am EST
• 8 pm EST and Sunday 9 am EST
• 8 pm EST.

This person will be supporting tier 1/white glove customer service for the employees deployed to the disaster sites. The tickets come through a voicemail-to-ticket system, and the IT Support Specialist will pick these tickets up in the queue. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1 year of experience in an IT Support role Basic tier 1 ticketing experience

• password resets, black screen, white glove customer service, escalations as needed
• Comfortability working in a Microsoft 365 environment Strong customer communication Attention to detail when documenting tickets
• Experience with Team Dynamics (TDX) Apply Now Active Filters IT Support Specialist Moon Township, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site.

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