Help Desk Analyst

Help Desk Analyst at CSZNet Inc. Help Desk Analyst at CSZNet Inc. in New Cumberland, Pennsylvania Posted in 1 day ago.

Type:

full-time

Job Description:

We seek someone with customer service experience, people skills, prefer a team environment and have basic IT experience. 1+ year of field experience. 2-year associates degree or equivalent technical study. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support.

Required Skills:

• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
• Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.